Flexago Privacy Policy

Last updated: July 2026

Flexago (“we”, “our”, “us”) operates a logistics marketplace that connects Senders and Travelers for delivery services. This Privacy Policy explains how we collect, use, disclose, and protect your information, including mobile phone numbers used for SMS communication. By using Flexago, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

• Identifiers: Name, email address, phone number, date of birth.
• Verification Information: Photos, government ID details, identity verification results.
• Delivery & Travel Details: Pickup and drop-off locations, travel routes, package descriptions.
• Payment Information: Card details processed by Stripe (we do not store full card numbers).
• Device Information: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages viewed, interactions, timestamps, logs.
• Location Data: Approximate or precise location when using Flexago features.

2. How We Use Your Information

We use your information to:

• Create and manage your Flexago account.
• Verify your identity and prevent fraud.
• Facilitate deliveries between Senders and Travelers.
• Process payments and payouts.
• Send SMS notifications for verification, security, and delivery updates.
• Improve platform functionality and user experience.
• Comply with legal, regulatory, and safety requirements.

3. How We Use Your Phone Number

Your mobile number is used for:

• Account creation and verification
• Two-factor authentication
• Security alerts
• Delivery updates and confirmations
• Support and troubleshooting

4. Required A2P 10DLC Mobile Information Disclosure

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This includes phone numbers, SMS opt-in data, message content, and delivery information.

Mobile information may be shared with our SMS providers (such as Twilio and carrier networks) solely for the purpose of sending messages as part of Flexago’s service.

5. SMS Consent & Messaging Terms

By creating an account or texting START, you consent to receive SMS messages from Flexago. These messages may include:

• Verification codes
• Login security alerts
• Delivery updates
• Support messages

Message frequency varies based on account activity.

Message and data rates may apply.

You may opt out at any time by texting STOP. For help, text HELP.

6. How We Share Information

We may share information with:

• Service Providers: Stripe (payments), Twilio (SMS), identity verification vendors.
• Travelers and Senders: Limited information necessary to complete a delivery.
• Law Enforcement: When required by law or to protect safety.
• Business Operations: Analytics, fraud prevention, and platform functionality.

We do not sell personal information.

7. Location Information

We may collect approximate or precise location data to support delivery logistics, fraud prevention, and safety. You may disable location access through your device settings, but certain features may not function properly.

8. Children’s Privacy

Flexago does not knowingly collect information from individuals under the age of 16. Users must be at least 18 years old to use the platform.

9. Data Retention

We retain information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

10. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your data
• Request deletion
• Correct inaccurate information
• Opt out of certain data uses

To submit a request, contact us at the email below.

11. Data Security

We use industry-standard security measures to protect your information, including encryption, secure storage, and access controls.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of Flexago after changes means you accept the updated policy.

13. Contact Us

Email: support@flexago.com